Frequently Asked Questions

Yes! Our Help Center offers a wide range of articles, tutorials, and how-to guides on topics like account setup, funding, trading tools, and more. You can access it anytime via the main menu on our website.

We currently offer priority callback support for verified clients. If you prefer a phone conversation, request a callback through the contact form and a representative will call you at your preferred time.

Our support agents currently provide assistance in multi-language We are continuously expanding language options to better serve our global client base.

Yes, we offer live chat directly on our website and client portal. Simply click the chat icon at the bottom-right corner of the screen to start a conversation with one of our support specialists.

Our support team is available 24/5 from Monday to Friday, aligning with global market trading hours. During weekends, you can still submit a request, and our team will respond on the next business day.

You can reach our customer support team via live chat on our website, email at [email protected], or by submitting a request through the contact form in your client portal.

Within 15 minutes to 24 hours.

Credit to account is immediate upon arrival.

In an instant by Artificial intelligence (AI).

A clear soft copy of your Identification Card/Driving License/Passport.

Start by selecting your preferred account type, simply register and you’re done.

Please select our Live Chat on your bottom right. We offer 24/5 multilingual customer support. Alternatively, you can send us an email to [email protected].

You can start by depositing 1 USD to start trading.

You are allowed to open up to 10 trading accounts for each type of account.

Slippage sometimes occurs during economic news releases and the requested price may differ from implementation.

Leverage is a ratio between the trader’s own funds and borrowed funds, which a trader borrows from his broker. 1:100 leverage means that for a transaction you must have a trading account with an amount 100 times less than the sum of the transaction. Example: a trader chooses the 1:500 leverage and has 200 euros on his account. Leverage 1:500 allows him to buy a contract worth 100.000 euros.

Swap is an agreement to exchange currency between two foreign parties. The agreement consists of swapping principal and interest payments on a loan made in one currency for principal and interest payments of a loan of equal value in another currency.

In forex trading, the spread is the difference between the bid (sell) price and the ask (buy) price of a currency pair.

We provide six self-trading accounts such as Rookie, Micro, Pro, ScalpX, and Expert (MT5).

The number of referrals is not limited and the more referrals you bring in, the more you will earn.

We provide flexible leverage from 1:1 until 1:2000 depending on the types of account.

To get the password, please go to (link). Then enter your registered email address and click the continue button. You will receive a PIN via email to reset your password.

Yes, you can. To change your phone number and email address, please submit a request in the client portal.

Account verification is a simple measure to ensure the validity of your information and to protect our clients against fraud. It will make sure that your transactions are authorized and secured. We strongly recommend submitting all of the required documents before making your first deposit.

Creating an account is easy! Simply click on the "Sign Up" button in the top right corner of our homepage and follow the instructions.

You'll need to provide your email address, create a password, and verify your identity.

Yes, we take security very seriously. We use industry-standard encryption to protect your personal and financial information.

Our platform is regularly audited by third-party security experts to ensure we maintain the highest security standards.

We never share your information with unauthorized third parties.

If you've forgotten your password, follow these steps:

1. Click on "Login" in the top right corner
2. Click on "Forgot Password" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

Our fee structure is transparent and competitive:

• Stock trades: $0.01 per share with a minimum of $1.99 per trade
• Options: $0.65 per contract
• Forex: No commission, we make money on the spread
• Cryptocurrencies: 1.5% per transaction

You can deposit funds through several methods:

1. Bank Transfer
2. Credit/Debit Card
3. PayPal
4. Cryptocurrency

To make a deposit, go to your account dashboard and click on "Deposit Funds".

Our platform follows standard market hours:

• Stock Market: 9:30 AM to 4:00 PM Eastern Time (Monday to Friday)
• Forex Market: 24 hours a day (Sunday 5:00 PM to Friday 5:00 PM Eastern Time)
• Cryptocurrency Market: 24/7