Frequently Asked Questions

Find answers to common questions about our services

How long does withdrawals take?

Within 15 minutes to 24 hours.

Updated: 2 weeks ago

How long does deposit takes?

Credit to account is immediate upon arrival.

Updated: 2 weeks ago

How long does it take to get my account verified?

In an instant by Artificial intelligence (AI).

Updated: 2 weeks ago

What are the required documents for verification?

A clear soft copy of your Identification Card/Driving License/Passport.

Updated: 2 weeks ago

How many accounts can be opened?

You are allowed to open up to 10 trading accounts for each type of account.

Updated: 2 weeks ago

How many types of accounts do you offer?

We provide six self-trading accounts such as Rookie, Micro, Pro, ScalpX, and Expert (MT5).

Updated: 3 weeks ago

I forgot my password. How can I retrieve it?

To get the password, please go to (link). Then enter your registered email address and click the continue button. You will receive a PIN via email to reset your password.

Updated: 2 weeks ago

Can I update my phone number and email address?

Yes, you can. To change your phone number and email address, please submit a request in the client portal.

Updated: 3 weeks ago

Why should I get my account verified?

Account verification is a simple measure to ensure the validity of your information and to protect our clients against fraud. It will make sure that your transactions are authorized and secured. We strongly recommend submitting all of the required documents before making your first deposit.

Updated: 3 weeks ago

How do I create an account?

Creating an account is easy! Simply click on the "Sign Up" button in the top right corner of our homepage and follow the instructions.

You'll need to provide your email address, create a password, and verify your identity.

Updated: 2 weeks ago

How do I deposit funds?

You can deposit funds through several methods:

  1. Bank Transfer
  2. Credit/Debit Card
  3. PayPal
  4. Cryptocurrency

To make a deposit, go to your account dashboard and click on "Deposit Funds".

Updated: 2 weeks ago

How do I reset my password?

If you've forgotten your password, follow these steps:

  1. Click on "Login" in the top right corner
  2. Click on "Forgot Password" below the login form
  3. Enter the email address associated with your account
  4. Check your email for a password reset link
  5. Click the link and follow the instructions to create a new password
Updated: 2 weeks ago

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See for yourself why TradingPRO is the broker of choice for over 800,000 traders and 64,000 partners.

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TradingPro International (PTY) LTD (Registration number 2014​/202132​/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Clive Court Ground Floor, 169 Lancaster Grove, Parkhill Durban, Kwa-zulu Natal

TradingPro International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Information: Clients who are interested in registering must be at least 18 years of age and above to use the Trading Pro service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.

Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from Trading Pro. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

This information is not directed nor intended for distribution to or use by residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company does not offer its services to residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company holds the right to alter the above lists of countries at its discretion.


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