Frequently Asked Questions

Find answers to common questions about our services

Couldn't find what you're looking for?

Please select our Live Chat on your bottom right. We offer 24/5 multilingual customer support. Alternatively, you can send us an email to [email protected].

Updated: 2 weeks ago

Do you have slippage?

Slippage sometimes occurs during economic news releases and the requested price may differ from implementation.

Updated: 2 weeks ago

How many people can become my referrals?

The number of referrals is not limited and the more referrals you bring in, the more you will earn.

Updated: 2 weeks ago

What leverage do you offer?

We provide flexible leverage from 1:1 until 1:2000 depending on the types of account.

Updated: 2 weeks ago

What are the trading hours?

Our platform follows standard market hours:

  • Stock Market: 9:30 AM to 4:00 PM Eastern Time (Monday to Friday)
  • Forex Market: 24 hours a day (Sunday 5:00 PM to Friday 5:00 PM Eastern Time)
  • Cryptocurrency Market: 24/7
Updated: 2 weeks ago

What are the fees for trading?

Our fee structure is transparent and competitive:

  • Stock trades: $0.01 per share with a minimum of $1.99 per trade
  • Options: $0.65 per contract
  • Forex: No commission, we make money on the spread
  • Cryptocurrencies: 1.5% per transaction
Updated: 2 weeks ago

Is my personal information secure?

Yes, we take security very seriously. We use industry-standard encryption to protect your personal and financial information.

Our platform is regularly audited by third-party security experts to ensure we maintain the highest security standards.

We never share your information with unauthorized third parties.

Updated: 2 weeks ago

Engage with a trusted broker today

See for yourself why TradingPRO is the broker of choice for over 800,000 traders and 64,000 partners.

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Partnership


TradingPro International (PTY) LTD (Registration number 2014​/202132​/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Clive Court Ground Floor, 169 Lancaster Grove, Parkhill Durban, Kwa-zulu Natal

TradingPro International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Information: Clients who are interested in registering must be at least 18 years of age and above to use the Trading Pro service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.

Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from Trading Pro. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

This information is not directed nor intended for distribution to or use by residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company does not offer its services to residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company holds the right to alter the above lists of countries at its discretion.


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